"VIP LOUNGE SERVICE AT ABEL SANTAMARÍA, SANTA CLARA INTERNATIONAL AIRPORT"

"VIP LOUNGE SERVICE AT ABEL SANTAMARÍA, SANTA CLARA INTERNATIONAL AIRPORT"

Highly qualified and experienced staff will make you spend a pleasant and comfortable time on your arrival or departure in our country. They will also help you find your luggage and facilitate the migration and the Custom Houses tramits, while you can taste your favorite drinks, enjoy music or reading in a nice atmosphere.

VIP services include differentiated attention to passengers, expediting the location and delivery of luggage and the procedures established for passenger check-in, customs, immigration and phytosanitary control and priority for boarding the aircraft, after coordination with the competent authorities in each case and within the regulations established for this purpose, as well as personalized attention in the lounges intended for this purpose.

Upon departure, passengers will independently check their tickets at the ticket counters, as well as present their documents at INMIGRATION and CUSTOMS, and then proceed to the VIP lounge, which is located in the last waiting lounges (SUE) of the Air Terminals.

Service in departure lounges:

When the passenger enters the VIP Lounge, where he/she is entitled to what is described in the service offer and up to the moment of boarding; The lounges destined for this service are located in the last waiting rooms (SUE) of the Air Terminals. Upon arrival at the VIP lounge, you will be greeted cordially and asked to provide proof of your reservation or prior purchase of the service. During your stay in the lounge, you will be kept informed about the status of your flight, informing you in good time when you will board the aircraft. When it is communicated that the flight will be boarded, the Coordinator will guide the customer the way to their boarding gate. In the case of special service requests, he/she will accompany the customer and in coordination with the flight departure dispatch staff, will guarantee a quick check-in route to the passenger. Maximum time: 3 h.

Service in lounges of arrival to the country:

The passenger is received at the moment of disembarking from the plane, identifying him/her by means of signs where his/her name appears, he/she is accompanied by the coordinator of the lounge for the migratory and security procedures until arriving to the lounge, once in the lounge the passengers are located according to their taste and convenience. We proceed to collect the luggage check and the description of the luggage to facilitate its location. While searching for their luggage, passengers can make use of the service offered in the lounges; when their luggage is located, the lounge staff accompanies the passenger to the exit door; if other services are required, they will be prioritized. The lounges for this service are located in the baggage claim hall of the Terminal. Average time: 1 h.

In Abel Santamaría, Santa Clara Airport VIP Lounges you will receive personalized services that includes:

• Main Lounges.
• A private and comfortable room, away form crowded areas.
• Greeting in entrance.
• A differentiated service while you checking and ticketing.
• Pick up and dispatch of checked baggage.
• Passport and immigration control.
• Boarding Priority.
• Open bar with a variety of cocktails and all kind of drinks.
• A variety of softdrinks, natural juice, coffee, tea and snacks.
• Television System for movies, musicals and news.
• First Hand information.
• Furniture specially designed for your comfort.
• Magazine and newspaper in different languages.
• Private toilets.
• Internet access (Wi-Fi) for Sixty (60) minutes.