“HIDDEN WATERFALL TREKKING" Tour

• Prices are expressed in US dollars (USD) and are subject to change without notice.

• Services and programs may be changed or canceled in their execution, sequence, and content in order to offer better service, or due to extreme conditions or force majeure.

• This tour operates with a minimum number of passengers. Holiplus will reconfirm 48 hours prior to departure. If the supplier decides to cancel due to force majeure or adverse weather conditions, Holiplus will offer an alternative tour or a full refund.

• Clients should be aware that modifications to the original booking may result in changes to the final price.

• Holiplus will attempt to avoid cancellation fees; however, clients must accept any expenses incurred and charges established by the supplier, which may amount to up to 100% of the original price.

DOCUMENTATION:

• It is the responsibility of each passenger to carry the necessary documents for the proper execution of their trip.

• Passengers must be informed and prepared to comply with visa, vaccination, and other requirements specific to the countries they will be visiting.

• Therefore, passengers are responsible for any costs incurred due to non-compliance or lack of information regarding entry and travel regulations within the different countries they are traveling to. Chilean and foreign passengers must present their foreign documentation; otherwise, a 19% VAT will be charged directly to the passenger.

CANCELLATIONS OR RESCHEDULING OF SERVICES:

For Individual Services

• Cancellations made less than 120 hours (5 days) in advance are non-refundable.

• Cancellations made 11 to 5 days in advance will receive a 70% refund of the amount paid.

• Cancellations made up to 12 days in advance will receive an 80% refund of the amount paid. - No-shows: If a passenger fails to appear at the designated time and place, the service will be considered rendered, and no refund will be issued.

• In case of tour cancellation due to weather: rescheduling or a full or partial refund will be offered (depending on whether the activity was canceled before or during the tour).

TICKET INFORMATION:

• Ticket prices may vary between the date of your booking and the day of the tour.

• For Atacama Park tickets, payment must be made in local cash only – Chilean pesos (*except for Termas de Puritama, see below).

• For the Termas de Puritama trip, tickets must be purchased in advance directly on the park's website: www.termasdepuritama.cl. It takes approximately 5 minutes: select the tour date, the time slot (AM or PM), and the number of people; then enter the visitors' information and complete the payment, which must be made by card.

• For entrance fees to El Tatio Geysers, Valle de la Luna (Moon Valley), Piedras Rojas (Red Rocks), Laguna Cejar, and Lagunas Escondidas de Baltinache (Baltinache Hidden Lagoons), we require payment in cash (Chilean pesos) directly at our agency upon your arrival in San Pedro de Atacama. As the tour operator, we reserve your tickets in advance directly on the parks' websites.

• For the Valle del Arcoíris (Rainbow Valley), Biking, and Lascar Volcano tours, the entrance fee must be paid in local cash (Chilean pesos) at the park upon arrival.

• For any questions regarding tickets, please contact our customer service via WhatsApp.

MODIFICATIONS:

• By the client: no changes can be made less than 120 hours before the tour departure.

• By the tour operator: tours are subject to changes in schedules and routes due to weather conditions or force majeure.

• The astronomy tour may change its schedule and date (more than once) due to weather conditions.

GENERAL CONDITIONS

• Passengers must adhere to the scheduled departure times for each tour and follow the guide's instructions throughout the tour.

• The company is not responsible for the loss of personal belongings left inside the vehicles.

• Entrance fees to parks and visitor sites are the responsibility of the passenger, who must therefore ensure timely payment – always in cash.

• Passengers are responsible for clearly indicating the name of their hotel for proper pick-up and providing a contact phone number for easier location. If the phone is not working or turned off, the local agency is not liable in case of the tour being missed.